The Director of Information Technology is charged with ensuring the highest quality and effectiveness of operation is attained for all systems and that the various systems are appropriately integrated to share data and provide a holistic ecosystem to serve the business needs. The New York City Center Information Technology department provides and supports a variety of IT infrastructure and applications, systems and tools to staff, performers, and constituents to enable City Center’s mission to be accomplished. This position supervises and reviews the work of the internal IT team, which currently consists of two other staff members focused on system and network administration, help desk, and business application management, and support, including reporting and analytics development. The IT team is responsible for supporting and enhancing the overall technology, network and infrastructure and the suite of business applications, including CRM (Tessitura), Venue Management software (Diese), and finance system (Financial Edge). The goal of the team is to enable a superior patron experience, maximize the performance and efficiency of user departments, optimize cost and maintain maximum availability, reliability and accuracy. The Director of IT also establishes and promotes project management best practices across IT and stakeholder groups—all while upholding City Center’s mission and our commitment to being an anti-racist organization.
