The Box Office Associate Lead (LEAD) is responsible for assisting patrons with all ticketing and purchase needs of The Public Theater, Joe’s Pub and Free Shakespeare in the Park, as well as constituents of any festivals hosted at The Public or constituents of organizations that are co-producing work at The Public. Possessing strong customer services skills, the LEAD serves patrons efficiently, accurately, and politely at all points of contact. The LEAD acts as a steward of The Public Theater and helps convey The Public and all our artistic program’s season and the company’s mission to people and the interested public. The LEAD will assume the lead of daily Box Office functions and management when either the Box Office Manager or Associate Manager is not present to represent the organization. The LEAD understands and ensures the highest level of guest satisfaction to our guests, supporters, partners, corporate or foundation donors, community members, and any other member of the public they may encounter, based on The Public Theater Policies and Procedures Handbook.
