The Museum seeks an IT Technician to support the day-to-day technology needs of the organization including, but not limited to, troubleshooting issues on desktop applications, custom applications, computer hardware, assisting with installing and maintaining the Museum’s computer network, software, audio video equipment, gallery/exhibition applications and new media projects. This position reports to the Manager, Information Technology.
Roles and Responsibilities:
Troubleshoot hardware, software, network, and printing issues
Perform upgrades, installation, documentation, troubleshooting, and maintenance of printers, tablets, workstations and workstations operating systems including Windows 10, iPadOS, and MacOS Environments
Field incoming helpdesk requests and ad-hoc queries as first point of contact
Coordinate service calls for new or malfunctioning equipment with appropriate vendors
Ensure all technical support issues are logged in Spiceworks ticketing system
Build and rebuild desktops and laptops using clonezilla imaging software
Provide on-the-spot training to end users on all system related needs
Assist in maintaining hardware and software for exhibitions.
Assist with hardware disposal
Perform password resets and workstation management in Active Directory/Azure AD
Research and provide technical support and installation of software and hardware upgrades;
Setup equipment in conference rooms including polycom conference phones, laptops, and projectors
Ensure end user compliance with IT policies and procedures
Effectively communicates progress and status of tickets and IT service requests to departments and end users
Participate in special projects as assigned
Assist with the technical setup for special events / public programs as necessary
Provide highest quality of service in order to reduce reworking of work orders
Perform other duties as assigned
https://www.mcny.org/sites/default/files/2021-07/ITTechnicianJobPosting.pdf