The Shop Manager directly supports the success and trajectory of the Brooklyn Museum business. The ideal candidate is flexible, positive, and high energy and enjoys connecting with people and getting them excited about our products, programs, and exhibitions. Alongside the Assistant Shop Manager, they are responsible for overall sales, profitability, guest services, visual maintenance, operations, and inventory management.
The Shop Manager supervises and motivates the shop team, providing inspiration to drive sales and exceed service expectations through coaching, providing effective feedback, and recognizing accomplishments. This person is a natural leader, unfazed by challenges and excited by the ever-changing nature of our institution, and wants to be part of a dynamic, diverse team.
Qualifications:
Bachelor’s degree or equivalent work experience
Minimum of over five years of supervisory experience, ideally in high-traffic retail or museum shop settings
Proven ability driving sales growth and creating a positive, informed, and customer-service focused culture and environment
Experience with POS systems, basic retail math and reporting protocols, cash handling procedures, inventory management, visual merchandising, loss prevention, and hiring, firing, training, and supervising sales staff
Demonstrated success in change management, problem-solving skills, and motivating and leading a results-driven team
Strong verbal, organizational, and communication skills with the ability to build partnerships
Ability to create energy, excitement, and recognition around team and individual accomplishment and success
Ability to effectively provide feedback to new team members and manage orientation process
Flexibility in adapting to changing conditions with ability to reset priorities based on shop and business needs
Ability to stand for long periods, handle light lifting, and move a cart filled with product between shops and stockroom
Responsibilities:
Establish, support, and maintain sales for the main gift shop and exhibition shops
Evolve current shop standards and procedures to encourage continuous improvement of customer service and engagement across shop staff
Proactively engage with guests to make recommendations to drive sales and create a memorable guest experience
Ensure shop staff are up to date on new arrivals, sales goals, exhibitions, programs, and events each week
Recruit, hire, train, and maintain adequate staffing levels
Create and distribute schedules to staff and adjust schedules when required, to meet the needs of the museum
Oversee opening, closing, special events, and day-to-day operations
Establish and maintain cleaning, restocking, and visual merchandising protocols
Document and report inventory damages, shortages, and special requests
Effectively use POS reporting to gather and share information with staff and merchandising team and maintain non-inventory supplies
Deliver daily deposits to the finance department and maintain adequate change funds and safe documentation
Liaise with the Director for Merchandising, Merchandise Manager, and other departments to support shared projects and purposes
Act as an ambassador of our institution and shop by living our values and connecting our mission, vision, exhibitions, and collections to our unique product stories
Other duties as assigned
Start date: Immediately
Department: Merchandising
Reports to: Director of Merchandising
Position type: Full-time
Grade and salary: I, $62,000
Union status: Non-union
FLSA status: Exempt
Schedule: 35 hours per week, Monday through Friday, 9 am to 5 pm
Apply online
If you have questions about our online application system, please get in touch with us at job.application.questions@brooklynmuseum.org.
At the Brooklyn Museum, we value all types of experience. For us, a successful candidate has many of the qualities listed in our job postings, and the desire and capacity to learn the rest on the job. So if much, but not all, of a job posting describes you, then we welcome your application.